Make review requests part of the job process.

What the workflow actually does.

1. Define the completed-job event that makes a customer eligible.
2. Send the approved request through the permitted channel.
3. Use a small, documented reminder sequence.
4. Stop on click, review, reply, opt-out, or ineligible status.
5. Report requests and outcomes without filtering for positive sentiment.

Make the next action easier to see and maintain.

• The office no longer relies on memory alone.
• Customers receive consistent, plain-language requests.
• Opt-outs and exceptions are visible and respected.

Measure the operating outcome—not just the automation.