An AI voice agent answers the calls your team cannot.
A garage door problem rarely waits for business hours. After hours, at lunch, and when both trucks are out, an AI voice agent answers from your business number instead of sending the caller to voicemail. It works from an answer key we build with you: your service area, your hours, your spring and opener basics, your pricing ranges, and what your shop treats as an emergency.
- Captures the service address, what the door is doing, whether a car is stuck inside, and the best callback number
- Checks your connected calendar and books the visit, or transfers to a person on rules you set
- Answers website chat and text from the same answer key, so the shop says one thing everywhere
- Writes the conversation to the same lead record your forms and missed calls already land in
- Included in Core, with no per-call or per-minute charge for AI handling
It is not a person. It will not diagnose a door, quote a repair outside the ranges you give it, or recognise a repeat caller. When it cannot help, it hands off on the rules you set. Some states require telling callers they are speaking with an automated system, and that line goes in before launch.
Start with one place to see what came in.
When connected, calls, forms, chats, and booking requests arrive with the service requested and where the lead came from. Checks for invalid or duplicate submissions keep the list cleaner before follow-up starts.
- Name, contact details, service needed, and service area
- First source and most recent source
- Job type and preferred appointment details
- Consent choice, contact channel, source, and time received
Give each connected lead an owner and a next action.
After the required sender, assignment rules, and failure checks pass testing, a valid inquiry can send a quick confirmation, alert the team, assign the right person, and add the customer to your lead list.
- Tested confirmation for an eligible new lead
- Missed-call text-back with repeat-message checks
- Assignment by service, area, location, or team
- A tested reminder to a backup person if a lead waits too long
Use different rules for a new lead and an unsold estimate.
New leads and open estimates can use different follow-up after the required channels are connected and tested. Messages stop when the person replies, books, buys, declines, or opts out. The goal is consistent attention, not endless messages.
See what happened to the leads your team records.
The lead board can show whether someone was contacted, booked a service appointment, received an estimate, became a job, needs later follow-up, or was lost with a reason. When those steps are recorded consistently, you can compare marketing sources using appointments, estimates, and won work instead of clicks alone.
Set limits before messages go live.
Every live workflow needs business hours, message limits, opt-out handling, a backup plan if a message fails, duplicate checks, and a person responsible for it. AI answering is no different: it goes live only after the answer key, calendar, transfer rules, and the required caller disclosure pass a live phone test.